Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
By Unknown Author.
Description
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. - from Amzon
ISBN(s)
0965909301, 9780965909303
